A 99.9% Server Uptime
We have built our shared hosting platform using reliable hardware and significantly tweaked software. Our administrators have installed a tweaked version of Security–Enhanced Linux on our physical machines to ensure utmost safety and dependability. We’ve added several anti–DoS tools in addition to highly efficient firewall programs to make sure our network is impenetrable and secure.
All Linux shared hosting packages plans include a 99.9% server uptime guarantee. And no matter which datacenter you select, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we have also set up our very own internal network in each one of our datacenters. Everything is based on top–hole hardware parts delivered by Juniper. Plus, on each single router, we have configured a firewall with an intricate set of rules in order to filter out all suspicious requests.
Therefore, in each of our data centers – in our USA located data center, in our United Kingdom located data center, in our Finland located data center, in our East Europe located data center as well as in our Australia located data center, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Like with any other service, when it is your hard–earned cash at risk, you cannot feel truly safe. This is exactly why, with each of our cloud hosting packages we offer a 30–day money–back guarantee. If you don’t feel satisfied with our hosting service or if you wish to use a bit more powerful hosting solution, like a Linux VPS hosting packages or even a Linux dedicated servers hosting packages – we will give you your money back in full, with no obscure costs or repayment charges.
24/7 Technical Support
We have attentively selected each single member of our 24x7 support staff to make certain that we can offer the very best customer care service that you can possibly get. Each one of our tech support engineers has many years of experience dealing with hosting accounts behind his back, therefore they know what they are doing. Besides, they’re at your disposal 24–7 – you will be able to contact them at any time and they will reply as fast as possible.
Their average support ticket response time is under 20 minutes, whilst with other hosting distributors you have to wait for days. And we also offer you a 1–hour response time guarantee. Regardless of what happens, your questions will be answered within an hour.