Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client help crew is qualified to immediately attend to all of our Linux shared hosting packages customers’ concerns and advice inquiries. Via our ticketing system, it is also possible to fill in your request and a support staff representative will, no doubt return to you in only max one hour. Basically, practice has shown that the normal reaction time frame is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • Our technical support service is provided by a group of certified professionals who are ready to reply to your request without delay. You could make contact with the tech support staff by starting a customer assistance ticket from your Control Panel or by submitting us an e–mail message. On working days, you may also contact us on the telephone or make use of the online chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • The Control Panel provides an extensive knowledge base that’s included in all areas. In each part, you’ll find a Help press button which will load for you a group of step–by–step online classes on how to make use of a specific function or execute a selected action. Additionally, we have prepared information clips that allows you to get a better idea of the Control Panel’s interface.