Lots of people who start using their first web hosting account, or change companies, normally have inquiries regarding how certain operations are executed or run into difficulties when setting up various things such as emails, website settings, and so on. That is the reason why, many providers have prepared documentation with the most common questions and problems in order to help their clients receive info swiftly and easily. Consequently, the tech support team representatives can spend more time on actual problems that certain customers may be facing, because the solution for the smaller things will be available on the World Wide Web and customers will be able to fix them without getting in touch with the client support staff. Having thorough documentation is critical, especially for new users without any previous experience, as the web hosting service entails loads of features and lots of people can get puzzled about what to do. A good information repository can both help you perform the procedures that you wish and find out how the web hosting service works as a whole.

Extensive Online Documentation in Shared Hosting

If you’ve purchased your very first shared hosting plan through our company or have migrated your site over to us, you’ll become used to our platform and our custom Hepsia Control Panel in no time due to the fact that we have prepared a substantial online knowledge base where you can find all the info that you’ll ever need – both general info in regard to the service as a whole and more specific info about the separate features that you can use and the obstacles that you might face. The articles are available in 2 places. The complete article collection can be accessed through the Help section of the Control Panel. You can read articles that are dedicated to the different functions in each and every section of the Control Panel as well. You can acquaint yourself with how to accomplish virtually everything, from enabling an .htaccess configuration file to administering an electronic mailing list, and all the articles offer exhaustive guides, so you won’t ever become baffled on account of an ambiguous text. Naturally, in case you stumble upon a more specific problem and you don’t find anything about it in our knowledge base, you can contact our client care team representatives 24-7-365.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated hosting packages come with comprehensive online help documentation where you will find information about all the functions that our in-house developed Hepsia Control Panel comes with, in addition to solutions to different questions and issues that you could stumble upon. All configuration guides include step-by-step explanations, which is the reason why you will not have to worry about missing something if you aim to export a MySQL database, for example. The troubleshooting articles include a number of different feasible causes of given problems and the solution for each and every one of them, so if you’re unable to send emails even though you have the correct SMTP settings, for example, you can quickly see what the reason might be and fix the issue with two or three clicks in your mail client. As Hepsia offers quite a lot of features, you’ll be able to find relevant articles in each of its sections. In case you’d like to look through all help articles, click on the Help link, which is located in the upper right-hand side of the screen.