There are several ways in which you can contact the hosting company whose services you’re using, but the one that you will always find irrespective of which company you choose is a trouble ticket system. It is the easiest means of correspondence for different reasons. If no support staff representative is free at the moment and they are all engaged, a phone call may not be answered, but a ticket will invariably hit home. Moreover, you can copy ‘n’ paste extensive bits of info without needing to worry about printing mistakes, and if a specific issue needs more time to be fixed or a number of responses have to be exchanged, all the information will be in the exact same place, so either party can always see the comments written by the other one. The downside of using tickets to touch base with your web hosting provider is that they are often separate from the web hosting platform, which goes to say that if you need to provide information or to adhere to directions, you’ll need to use at least two separate admin consoles and this number can grow in case you would like to manage a handful of domain names. Plus, a lot of web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting around for an answer.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting packages include an integrated trouble ticket system, which is included in our in-house developed Hepsia Control Panel. In stark contrast to other comparable tools, Hepsia will permit you to manage everything associated with the hosting service itself in one and the same place – payments, web files, e-mails, support tickets, etc., eliminating the necessity to log in and out of different admin consoles. In case you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with just a couple of mouse clicks without the need to log out of your Control Panel. During the process, you can select a category and our system will offer you a variety of informational articles, which will give you more information and which may help you fix any particular issue even before you send a ticket. We guarantee a response time of maximum sixty minutes, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve opened a semi-dedicated server account with us and you’d like to contact our technical support engineers, you’ll be able to send a ticket straight from your Hepsia hosting Control Panel instead of using an entirely different customer support platform as you will have to do with most hosting companies on the marketplace. Our integrated ticketing system will permit you to post a new ticket without any hassles and to browse through older tickets using an intelligent search filter. Also, you’ll be able to read the relevant knowledgebase articles that our system will present you with on the basis of the category that you choose for your new ticket. You can do all the aforementioned things without leaving your Hepsia Control Panel at any time, which implies that if you face any issue or have an inquiry, you can contact our technicians and resolve the particular issue in less than one hour via a single support platform.