A live chat is a real-time way of communication between a hosting provider's support crew and its clients. It's a very efficient method to receive some info about the web hosting services or have some problem resolved since you are talking to a live agent. The advantages of using a live chat service instead of calling or opening a ticket are the smaller possibility of errors when you exchange information such as usernames or domain names, the quicker response time as the communication is live as well as the fact that you don't need to stay on the chat all the time - you are able to do something different while the representative examines the issue involved. Also, you will be able to connect with a live chat room from any kind of computer which is connected to the Internet, avoiding the telephone fees that you will need to pay if you are calling to a different country.

Live Chat Support in Shared Hosting

As a part of the support services that we offer for our Linux shared hosting packages, we have live chat support that is online all the time, even on holidays. You're able to get in touch with us regardless if you already own an account or not, as we can support you with almost anything, ranging from supplying you with basic information about our solutions in case you are not a customer yet and you are thinking about acquiring one of the plans, to helping you with installing an e-mail account in an email client. Part of the problems are more technical and time-consuming, therefore you'll need to take advantage of the ticketing system that is built-in the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is accessible every day, even on holidays and weekends. It is the perfect way to find out more details about our Linux semi-dedicated hosting packages in case you do not have an account yet or to have some problem resolved in case you are a client and our support agents will assist you instantly no matter what time of the day you join the chat. In case you are unsure which plan is more suitable for your web sites, in case you need advice whether you should obtain a specific upgrade and how to order it or if you experience troubles installing an e-mail account on your computer, you will be able to contact us and we'll provide you with the required info without delay. The live chat is available even after our telephone lines are off for the day, which means that if you have an account with us, you can be sure that you'll always benefit from timely help with any kind of question or issue that comes up.