If you ever have any queries in regard to your web hosting account or if you encounter a problem with your websites, you will need to touch base with the respective hosting company’s client support team. It may not make a difference how fast they’ll reply when you have a general question, but an issue like an unsuccessful web application update, for example, may result in your website becoming damaged or inaccessible online. And the longer you have to wait for the support team to lend you a hand, the longer the website will be out of order. In case you offer goods or services online, any downtime will influence your website damagingly and you may lose current or prospective customers. A lot of web hosting providers, chiefly resellers, reply to e-mails and trouble tickets within 24 hours, but in the Internet space that’s way too long, since visitors will hardly ever go back to a website that’s not functioning properly over an extended period.

One-Hour Response Guarantee in Shared Hosting

In case you’re using any of our Linux shared hosting packages and you have a question or come across a certain difficulty, you can get in touch with us 24x7 by opening a technical support ticket or by writing an email and we will make sure that you obtain an answer in no more than sixty minutes. If the issue can be sorted out, we will do it before we respond, whereas if there’s something that you need to do on your end, we will give you all the needed info – what possible solutions to try out, what settings to check, and so on. Normally, you will obtain a response within half an hour max, which implies that waiting for hours and hours or even for more than 1 day to get assistance is something impossible. Our sixty-minute response time guarantee is valid for any inquiry that you might have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we recognize exactly how vital it is to receive well-timed help, we guarantee that you’ll never need to wait for more than an hour to get a reply to any support ticket that you post from your semi-dedicated server Control Panel. The fact is, you will seldom have to wait for more than twenty-thirty minutes and this is valid for any enquiry regardless of its nature – billing, general or technical. Furthermore, our client and tech support team is on duty 7 days a week, which goes to say that even if you send a ticket during public holidays, you’ll always obtain a blazing-fast response, which will contain the answer to an inquiry, the solution to a problem or the info needed to resolve an issue yourself – in case there’s something that you have to do on your end. If you use our services, you won't ever need to spend a day waiting for a reply like you would with lots of other providers.