Though this is not the keyfactor to help you distinguish a trustworthy shared hosting provider from a bad one or a reseller from an actual supplier, the option to call and communicate with a live person is a sign that you are not working with a one-person company and that you'll be able to reach somebody any time you're in need of help. The telephone support for web hosting services may range from basic to dedicated, thus the problems which can be resolved through a call differ depending on the particular provider. Generally, these issues are simpler and feature billing or 1st level tech issues since more complex issues often require a support ticket where both you and the administrators can follow the proceedings with a given issue. Nonetheless, the option to call your supplier will save you considerable time and efforts for the numerous tiny problems which may eventually appear at the time you manage your web hosting account.

Phone Support in Shared Hosting

All our shared hosting plans come with phone support 14 hours per day even on public holidays, so if you don't have an account yet, you will be able to call us and find out more about our solutions or if we'll meet the system requirements for your web sites. For your convenience, we have local phone lines in the U.S.A., the United Kingdom and Australia, so you're able to call the number that is nearer to you. In case you're an existing customer, we can assist you timely with all of the general and billing issues and with numerous tech matters so as to save you time and efforts - we acknowledge the fact that sometimes it is easier to talk to a live person and get things done promptly. Certainly, some issues simply cannot be taken care of on the telephone, so in such a case you are able to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

If you want more details about the Linux semi-dedicated hosting packages that we offer, you are able to call one of the three support lines we have around the globe - in the U.S.A., the UK and Australia. In this way, you have the option to check in advance whether our services are appropriate for your websites. If you're already our customer and you've got a semi-dedicated account, you'll be able to get in touch with us on the phone for fourteen hours a day about any billing or basic queries. For strictly technical issues you're able to take advantage of our ticketing system in order to get in touch with our technical support since someissues just require additional time to be taken care of, still we will help you on the phone with quite a few minor technical issues as well, saving you time and efforts.